Identity and Productivity Services Manager; Senior Public Service Administrator, Option

Are you looking for a rewarding career with an organization that values its staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates for the Personal Information Management (PIM) Services Manager position. This highly professional role provides statewide strategic support and implementation of cutting‑edge cloud‑based technologies related to email and client administrative services. In this capacity, you will develop long‑term strategic planning activities for both teams, assist client agencies affected by new cloud‑based PIM applications, serve as a full‑line supervisor, assign and review work, provide guidance and training to assigned staff, prepare and sign performance evaluations, and monitor and approve employee time‑keeping requests.

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10–25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13–14 paid holidays per year depending on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre‑tax programs – Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

• Serve as the Identity and Productivity Services Manager for DoIT, planning, developing, organizing, controlling and managing the operations and delivery of enterprise email, Active Directory (AD), print management solutions, and Mobile Device Management (MDM), including the planning, design, and implementation of long‑term strategies to maintain secure, robust, and reliable services.
• Develop, implement, and manage policies, procedures, and operational practices to verify and maintain the delivery of high‑quality, reliable, robust, and secure operations and services while adhering to DoIT and industry best practices, including monitoring and maintaining the performance, availability, and security of the Identity and Productivity systems and services.
• Serve as a full‑line supervisor.
• Develop and manage the Personal Information Management Services operational budget and procurements, including preparing the budget for PIM solutions and services such as forecasting and cost analysis.
• Keep abreast of new developments in Information Technology in areas of responsibility by continuing education through online training platforms, meetings, training sessions, seminars and conferences to increase familiarity with and remain current on Information Technology products, vendors, techniques and procedures applicable to section activities.
• Perform other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing, telecommunications or directly related fields.
• Requires four (4) years of progressively responsible administrative experience in Information Technology or directly related fields.
• Requires four (4) years of professional experience supervising and directing a team of IT professionals.

• Four (4) years of professional experience managing IT operations, services, or programs in a large complex public or business organization, including oversight of enterprise email, AD, MDM, or print management solutions.
• Four (4) years of professional experience providing customer support for ongoing IT operations, including administering and monitoring Service Level Agreements (SLAs), developing and reporting on Key Performance Indicators (KPIs), and maintaining service quality through IT Service Management (ITSM) and Information Technology…