Digital Product Management Group Manager – Customer Engagement
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager, Business Systems/ Tech Analyst
Job Description & How to Apply Below
- Partner with cross‐functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap
- Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data‑driven backlog
- Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle
- Leverage market insights, competitive intel and data to identify customer needs and opportunity;
Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress - Work closely with technology to understand and influence end‑to‑end architecture, data flows and technology solutions to enable Product Vision
- Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending
- 8+ years of industry‑relevant experience
- 5+ years of prior management experience
- Bachelor's degree in relevant field
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- Java Script
- Wire framing
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