Site Reliability Engineering Lead

About the Role

In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You’ll strengthen reliability and resilience across a group of products, reduce technical debt through continuous optimization, and partner across technical and non‑technical teams to improve outcomes. You’ll also drive ongoing cost review and optimization through Fin Ops processes.

• Lead Ops / SRE teams to build / maintain “Infrastructures as Code”, software services (PaaS and SaaS), security policies and continuous integration / deployment processes
• Remove technical debt, deliver security hardening, and drive continued optimization of cloud based environments
• Maintain critical production services with a view to provide best possible uptime and a huge focus on reliability around tier 1 / mission critical 24/7 services
• Work with diverse technical and non-technical teams, including Development, QA, IT Operations, Customer Operations and Project Management teams
• Lead Fin Ops processes for continuous review and ongoing cost optimization, including maintaining and forecasting cloud OPEX spend
• Ensure 24/7 technical support and Service Level Agreements for customers is met, with ultimate accountability for uptime and resiliency across a group of products
• Drive automation to aid productivity, minimizing the amount of traditional operational effort and maximize Infrastructure as Code
• Manage Customer Reliability Engineering activities driving Application Monitoring, Metrics, Incident Reviews and Long Term Actions, and support BISO activities / implementing Info Sec changes

• Experience leading SRE Team/s, including rotating staff across products / platforms, mentoring and development, objective setting and general line management
• Experience building and operating “Infrastructure as Code” and other Dev Ops practices, including CI/CD processes
• Experience maintaining and supporting critical, high revenue business applications, including diagnosis and resolution of complex system and application issues
• Good understanding of defensive, corrective, detective controls and general application troubleshooting
• Experience hosting mission critical apps within public cloud providers such as AWS and / or Azure through services such as EC2, ECS, AKS or ACA
• Experience working with containerized workloads such as Docker and orchestration via Kubernetes
• Experience with security based tooling such as Qualys, Wiz, Trufflehog, Git Hub Advanced Security, etc
• Ability to maintain systems / application documentation for technical and non-technical audiences, and collaborate across SRE Managers/Leads/Cloud Centre of Excellence to adopt best of breed practices

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits:
  
  Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing:
  Wellness platform with incentives, Employee Assistance and Time‑off Programs
• Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Illinois, the base pay range is $124,200 - $230,800. If performed in Chicago, IL, the base pay range is $130,200 - $241,800.

This job is eligible for an annual incentive bonus.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.