Performance Engineer, Platform

About the Team

Join a high-impact team of platform engineers at the heart of our enterprise technology ecosystem. The Service Now Platform Expert Team, part of Digital Technology Operations, is a specialized group focused on scaling and optimizing the performance of mission-critical systems. We partner directly with product owners, developers, and stakeholders to push the boundaries of platform reliability, scalability, and innovation. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.

In this role, you will solve complex challenges related to platform performance, scalability, and reliability across mission-critical systems. You’ll be instrumental in designing solutions that ensure Service Now and other enterprise platforms operate efficiently under growing demand. By proactively identifying performance bottlenecks, enabling cross-functional alignment, and implementing architectural best practices, you'll help the organization deliver seamless digital experiences.

• Improved system performance and uptime through proactive monitoring and optimization.
• High-quality architectural solutions that enable scalability and resilience.
• Timely delivery of cross-functional initiatives with minimal rework or technical debt.
• Stakeholder satisfaction through effective collaboration and solution delivery.
• Contribution to a culture of technical excellence, innovation, and knowledge sharing.

• Set the Architecture Standard: Lead with deep architectural expertise — guiding teams to build scalable, resilient solutions that align with best practices and long-term strategy.
• Drive Engineering Alignment: Collaborate across teams and functions to connect technical efforts with business goals, ensuring end-to-end cohesion in every system we build.
• Raise the Quality Bar: Lead technical reviews and platform audits to uphold high standards for security, performance, and reliability across our stack.
• Push Innovation Forward: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof our platform.
• Optimize for Performance at Scale: Define and track platform KPIs, implement real-time monitoring, and lead efforts to fine-tune performance across services and systems.
• Be a Strategic Partner: Provide consultative guidance to peer engineering teams on performance, capacity planning, and scalable infrastructure best practices.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years in enterprise IT with direct, hands-on experience as a Service Now platform engineer or developer, including architecture, custom development, and platform integration.
• Deep expertise in Service Now platform internals, performance tuning, and module level customization across ITSM, ITOM, or other enterprise workflows.
• Development experience in client and server-side JavaScript, Java (or equivalent).
• Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / PostgreSQL.
• Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML.
• Experience troubleshooting application performance, SQL performance.
• Experience in one (or more) scripting languages:
  JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Experience reading and analyzing application/platform logs, Splunk experience is a plus.
• Knowledge of Java JDKs and memory management, including heap dump analysis is a plus.
• Experience administering:
  Linux/Unix OR Microsoft Windows Server is a plus.

For positions in this location, we offer a base pay of $149,800 - $262,200
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a…