Microsoft Dynamics 365 ERP Operations Implementation Architect

Job Description

At Crowe, our Microsoft Business Applications practice helps organizations transform their operations through innovative, technology-enabled solutions. The Manager – D365 ERP Operations Implementation Architect leads the design and delivery of Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for our clients.

• Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.
• Design comprehensive solution architectures including system integrations, data management, and application security.
• Configure D365 ERP Operations modules:
  Sales, Purchasing, Inventory Management, Warehouse Management, Production, Planning, Product Information Management, Asset Management, and additional operations and supply‑chain capabilities.
• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
• Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.

• Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
• Lead requirements‑gathering workshops and develop functional specifications, business scenarios, and solution documentation.
• Serve as a trusted advisor throughout implementation, providing functional and technical guidance while building strong client relationships.
• Support organizational change by developing training materials, conducting user training, and driving user adoption.

• Lead solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.
• Produce high‑quality functional documentation, business process documentation, design specifications, and testing artifacts.
• Manage project deliverables, identify implementation risks, and proactively communicate mitigation strategies to project leadership.
• Collaborate with project managers, developers, business analysts, change‑management professionals, and cross‑functional delivery teams to ensure successful implementations.

• Mentor and develop consultants by sharing technical knowledge, best practices, and implementation experience.
• Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
• Help shape the practice’s ERP strategy by identifying new service offerings and technology opportunities.
• Support business development efforts by identifying client opportunities, contributing to proposals, participating in sales pursuits, and helping develop go‑to‑market strategies.
• Collaborate with Microsoft, third‑party vendors, and strategic partners to deliver integrated client solutions.

• Bachelor’s degree.
• Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required. MBA, JD, PhD, or Master’s in Supply Chain Management may substitute the certification.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from solution design through deployment and post‑go‑live support.
• Deep functional expertise across supply chain and operational business processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client‑facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project work streams and mentoring implementation teams.
• Ability to travel as client engagements require.

• Microsoft Certified:
  Dynamics 365 Supply Chain Management Functional Consultant Associate or…