Strategic Portfolio Operations Manager – Lead

Responsibilities

• Support portfolio data quality activities through validation, reconciliation, QA reviews, and data audits
• Assist in executing established data governance standards and controls
• Identify data discrepancies and escalate findings to portfolio managers and system owners
• Support root-cause analysis efforts and implementation of corrective actions
• Help maintain data models, system configurations, and business processes supporting portfolio planning and reporting
• Assist with execution of the Data Governance & Quality Program
• Serve as the primary point of contact for portfolio tooling support requests across the DET organization
• Assist users with troubleshooting and aid in resolving issues across portfolio tooling stack including Airtable, Linear, Tableau integrations, Slack integrations, and related portfolio management systems
• Monitor system performance, integrations, and workflows to ensure data moves accurately and efficiently across connected systems
• Support the development and maintenance of user documentation, training materials, process guides, and enablement resources that drive adoption and operational consistency
• Identify opportunities to streamline processes, improve user experience, and increase the effectiveness of portfolio management tools
• Support the development and maintenance of portfolio dashboards and reporting solutions
• Assist with gathering reporting requirements from business stakeholders
• Validate and reconcile data used in dashboards and reporting outputs
• Support enhancements to DET and Executive Dashboards
• Generate recurring reports and ad hoc analyses for portfolio stakeholders
• Help ensure reporting aligns with established governance standards and business requirements
• Support quarterly and annual portfolio planning, intake, prioritization, and governance activities
• Maintain portfolio data used for planning, reporting, and operational reviews
• Assist with time-tracking compliance activities and data quality reviews
• Support headcount, allocation, and resource planning data administration
• Help document and maintain portfolio operating procedures and governance processes
• Provide operational reporting and analytical support to portfolio managers
• Assist with collection, validation, and reconciliation of portfolio financial data
• Support budget tracking, forecasting, accrual management, and reporting activities
• Maintain financial reports and dashboards used by portfolio stakeholders
• Provide analytical support for scenario planning and investment reviews
• Assist Finance and portfolio managers in identifying reporting discrepancies and budget variances

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Data Analytics, or a related field
• 3–5 years of experience in portfolio management, program management, business operations, systems administration, business analytics, or related disciplines
• Hands‑on experience with portfolio or work management platforms such as Airtable, Linear, Jira, or similar tools
• Strong data management and quality assurance experience, including validation, reconciliation, auditing, and maintenance of complex datasets
• Demonstrated attention to detail and commitment to delivering accurate, high-quality work
• Strong systems‑thinking capabilities with the ability to understand dependencies and relationships across tools, processes, and data ecosystems
• Experience gathering business requirements and translating them into reporting solutions, dashboards, and actionable visualizations
• Experience working with relational datasets and integrating information from multiple systems to support analysis and decision‑making
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills with the ability to translate technical concepts into business‑friendly language
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment