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Entry-Level Service Desk Agent — Federal IT Support
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Junior Customer Service Representative to provide entry-level, first-line IT support for enterprise IT services in a highly regulated government environment.
You will log incidents in Service Now/JIRA, perform basic troubleshooting, guide users through password resets and access, follow runbooks, and escalate more complex problems while maintaining security and protecting sensitive information.
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