Desktop Support Analyst
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-21
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Description
We are in search of a Desktop Support Analyst to join our team in Chicago, IL. As a member of our team, you will play a pivotal role in providing tier 1 & 2 desktop support, managing desk setups, and facilitating a smooth onboarding process. This role offers a long term contract employment opportunity in the tech industry.
Responsibilities- Provide Tier 1 & 2 desktop support to ensure optimal system functionality.
- Utilize Fleet smith for imaging tasks to maintain system consistency.
- Manage desk setups, ensuring all necessary equipment and software are correctly installed and functioning.
- Act as a key player in the onboarding process, helping new team members get set up and acclimated.
- Support a large team, addressing and resolving any technical issues.
- Maintain and manage customer accounts, taking appropriate actions when necessary.
- Utilize Apple Macintosh and JAMF Casper Suite to manage system configurations and settings.
- Use Google Apps and Drive to streamline operations and improve efficiency.
- Employ JIRA for project management and issue tracking.
- Be proactive in ensuring all systems are updated and functioning correctly.
- Must hold a Bachelor's degree in Computer Science, Information Technology or related field
- Proven experience as a Desktop Support Analyst or similar role
- Knowledge of Apple Macintosh systems is required
- Experience with JAMF Casper Suite is essential
- Strong understanding of software and hardware installations, testing, and troubleshooting
- Excellent problem-solving skills
- Good communication and interpersonal skills
- Ability to work independently and collaboratively within a team
- Must be detail-oriented and have strong organizational skills
- Ability to manage multiple tasks and priorities effectively
- Demonstrated ability to maintain confidentiality and handle sensitive information
- Must be able to provide support to users in a professional and courteous manner
- Must have a continuous learning mindset to keep updated with the latest technologies
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