Senior Manager Digital Platforms and Technology

About the Clara Abbott Foundation

The Clara Abbott Foundation is an independent nonprofit 501(c)(3) organization, managed and funded separately from Abbott. The Foundation provides need‑based financial assistance to support Abbott employees, retirees, and their dependents during times of financial hardship. Established through the will of Clara Abbott, wife of Abbott’s founder, the Foundation has supported Abbott families worldwide for nearly 80 years.

This role reports directly to the Executive Director and serves as a member of the Foundation’s leadership team, functioning as the Foundation’s Chief Technology Officer. The position provides strategic and operational oversight for technology systems that support the Foundation’s mission, governance, and service delivery.

CAF is seeking a Senior Manager to own and steward the Foundation’s digital platforms and technology ecosystem. This role will serve as the long‑term internal owner of CAF’s technology assets, bridging technical depth with strong business intuition to guide CAF through implementation, ongoing operations, and future modernization. This is a hands‑on, technically grounded leadership role, ideal for someone with deep SaaS/platform experience who is ready to operate at a strategic level while staying close to the technology.

The role will play a critical part in ensuring CAF keeps pace with modern technology trends, including automation and AI‑assisted capabilities, without becoming vendor‑dependent.

• Serve as the primary platform owner for CAF’s core systems (including CRM, case management, and workflow platforms such as Salesforce)
• Own the post‑Discovery technology roadmap, ensuring solutions are scalable, maintainable, and aligned to CAF’s mission
• Translate evolving business needs into sound technical and architectural decisions

• Lead CAF’s progression toward modern digital practices, including automation, data quality improvements, and responsible AI adoption
• Evaluate emerging technologies and capabilities relevant to nonprofit operations and service delivery
• Ensure CAF remains aligned with industry best practices as technology continues to evolve rapidly

• Act as CAF’s primary technical counterpart to implementation and advisory partners
• Guide vendors rather than being led by them — setting clear expectations, priorities, and architectural guardrails
• Ensure knowledge transfer, documentation, and long‑term operability are built into all engagements

• Partner closely with CAF leadership and functional teams to ensure technology solutions support real‑world workflows
• Balance technical rigor with pragmatic business decision‑making
• Help institutionalize functional and technical knowledge gained during Discovery and implementation

• Establish lightweight governance around platform changes, enhancements, and data usage
• Promote strong data quality, security, and privacy practices appropriate for a global nonprofit organization
• Provide clear technical judgment on tradeoffs, risks, and long‑term implications of platform decisions

• 10–15+ years of experience in technology, digital platforms, or enterprise systems roles
• Strong hands‑on technical background (e.g., platform lead, solution architect, senior systems leader)
• Demonstrated experience owning SaaS platforms end‑to‑end (Salesforce or comparable ecosystems)
• Experience modernizing, stabilizing, or scaling complex technology environments
• Ability to operate with autonomy, sound judgment, and cross‑functional influence

• Exposure to AI‑assisted platforms, automation, or advanced analytics
• Experience working in or with nonprofit, mission‑driven, or values‑based organizations
• Strong interest in social impact and mission‑oriented work

Location:

Abbott Park, IL (onsite, not remote)

The base pay for this position is $ – $. In specific locations, the pay range may vary from the range posted.

Abbott is an Equal Opportunity Employer, committed to employee diversity.