Output Services Support Supervisor; Public Service Administrator Option

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Output Services Support Supervisor planning, assigning and directing the investigation of and resolution of errors and discrepancies encountered utilizing available methods such as mainframe-based software, COBOL, and utility statements and parameters.

In this role you will oversee and participate in coordinating tickets and responses utilizing Helpdesk tools such as Service Now. In addition, you will serve as a supervisor managing and directing technical staff. This position also provides professional information, training, and problem-solving assistance to users state-wide through phone support. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10
  -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs
  -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www
2.illinois.gov/cms/benefits/Pages/default.aspx

• Under administrative direction, serves as the Output Services Support Supervisor for the Department of Innovation & Technology (DoIT) managing, directing, organizing, and evaluating the operations of Output Services, including developing internal controls, procedures, and standards for evaluating production standards.
• Evaluates and implements policies, practices, and procedures for the total management process of Output Services programs in compliance with state/federal standards, regulations, and laws, including providing professional information, training, and problem-solving assistance to users state-wide utilizing phone support.
• Serves as working supervisor.
• Develops and implements projects to enhance unit service capabilities using documentation, spreadsheets, and other tools such as Portal, Teams, and SharePoint, in conjunction with the Enterprise Production Services (EPOS) Input/Output/Production Control Manager.
• Monitors section activities to ensure Department work rules, procedures and security measures are followed at all times, including conducting reviews to ensure all hardware and software access connections for the shift are met.
• Keeps abreast of new developments in the Data Processing/Information Technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization

• Requires three (3) years of professional experience managing, directing, organizing, and evaluating the operations of an output service or data processing unit within a large, multi-platform production environment, including establishing daily work priorities, planning and reevaluating work schedules, and setting deadlines while monitoring production and staff work quality.
• Requires three (3) years of professional experience developing internal controls, procedures, and standards for evaluating production standards, including implementing policies, practices, and quality-control processes to ensure compliance with state or federal regulations while maintaining secure production and access control measures.
• Requires three (3) years of professional experience overseeing or working with an IT related, multi-platform print environment for multi-client agencies, including providing…