Identity and Productivity Services Manager

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• Subject to management approval, serves as the Identity and Productivity Services Manager for the Department of Innovation & Technology (DoIT) planning, developing, organizing, controlling, and managing the operations and delivery of enterprise email, Active Directory (AD), print management solutions, and Mobile Device Management (MDM), including the planning, design, and implementation of long-term strategies to maintain secure, robust, and reliable services.
• Develops, implements, and manages policies, procedures, and operational practices to verify and maintain the delivery of high-quality, reliable, robust, and secure operations and services while adhering to DoIT and industry best practices, including monitoring and maintaining the performance, availability, and security of the Identity and Productivity systems and services.
• Serves as a full-line supervisor.
• Develops and manages the Personal Information Management Services operational budget and procurements, including preparing the budget for PIM solutions and services such as forecasting and cost analysis.
• Keeps abreast of new developments in Information Technology in areas of responsibility by continuing education through online training platforms, meetings, training sessions, seminars and conferences to increase familiarity with and remain current on Information Technology products, vendors, techniques and procedures applicable to section activities.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing, telecommunications or directly related fields.
• Requires four (4) years of progressively responsible administrative experience in Information Technology or directly related fields.
• Requires four (4) years of professional experience supervising and directing a team of IT professionals.