Senior Manager, Application Software Engineering

** Job Description*
* Leads a sustaining engineering team responsible for the reliable operation, maintenance, and continuous improvement of application software, systems, and services. Drives execution of work that supports solution rollouts for larger customers, fulfills existing delivery and operational commitments, and ensures dependable customer outcomes.

Leads teams in diagnosing, debugging, and resolving complex application, API, integration, and service-to-service issues across multiple components and functional areas. Establishes clear priorities for customer escalations, production support, incident response, and root-cause remediation, with a focus on reducing causal incident minutes, preventing recurrence, and ensuring the team consistently meets defined support SLOs.

Partners with product, engineering, operations, security, and customer-facing stakeholders to understand customer use cases, coordinate deployment readiness, and align sustaining work with business commitments. Ensures teams maintain and improve operational documentation, application design artifacts, runbooks, and support processes.

Drives vulnerability management by leading periodic maintenance, testing, upgrades, patching, and remediation for critical security findings. Enforces application security criteria, development best practices, coding standards, and operational acceptance criteria. Identifies opportunities to automate repetitive work, streamline support processes, and improve service reliability and operational efficiency.

** Responsibilities*
* ** Key Responsibilities*
* ** Application Software Development:*
* + Leads multiple teams or a small group owning a significant application surface area (e.g., multiple services/features) with measurable reliability, security, and performance outcomes.

** Software Development and Coding - Design, Testing, and Optimization:*
* + Leads teams and provides technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements.

+ Manages the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

+ Leads code and/or functional reviews to drive improvements across a project.

+ Leads and reviews teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas.

+ Provides teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

+ Utilizes an analytic approach to conduct performance profiling and optimization of coding.

+ Leads teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

+ Leads teams to implement API versioning, lifecycle, and interoperability strategies.

** Software Architecture - Software System Structural Design:*
* + Leads teams to design and develop software, systems, and services.

+ Acts as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices.

+ Leads teams to conduct periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.

+ Collaborates with cross-functional teams to align and build software architecture with business and/or customer goals and priorities in focus.

+ Leads teams to implement performance optimization and scalability strategies in software design.

+ Impacts teams to conduct regular technology research and evaluation for architectural enhancements.

** Issue/Defect Collaboration - Software Products Support:*
* + Collaborates with stakeholders and external clients and/or partners to understand customer issues and align solutions.

+ Leads team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

+ Acts as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback.

+ Develops, modifies, and executes policies to ensure customer satisfaction through timely resolution of issues and effective communication.

+ Leads teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed.

+ Manages the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.

** Practices and Standards Compliance - Security and Compliance:*
* + Collaborates with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.

+ Ensures clarity of teams' operational objectives for adherence to broad acceptance criteria.

+ Implements moderately…