Manager, Digital Experience

Overview

Provides day-to-day management of enterprise-wide Memorial Health digital experience functions including social media, internal communications platforms such as Work Vivo and Teams, email, intranet, website and emerging platforms. Ensures that internal and external digital touchpoints are intuitive, accessible, on brand and aligned with organizational priorities and voice. Leads a team of digital social specialists, web specialist and platform specialists, and works collaboratively with team members in creative services, internal and external communications, senior analyst and others to mobilize enterprise-wide strategic digital experiences that support the organization’s business goals and are consistent with Memorial Health System standards of excellence.

Embodies the Memorial Health System values of Safety, Integrity, Quality and Stewardship, in support of our mission, vision and goals.

USD $43.71/Hr.

Max
USD $67.76/Hr.

Provides day-to-day management of enterprise-wide Memorial Health digital experience functions including social media, internal communications platforms such as Work Vivo and Teams, email, intranet, website and emerging platforms. Ensures that internal and external digital touchpoints are intuitive, accessible, on brand and aligned with organizational priorities and voice. Leads a team of digital social specialists, web specialist and platform specialists, and works collaboratively with team members in creative services, internal and external communications, senior analyst and others to mobilize enterprise-wide strategic digital experiences that support the organization’s business goals and are consistent with Memorial Health System standards of excellence.

Embodies the Memorial Health System values of Safety, Integrity, Quality and Stewardship, in support of our mission, vision and goals.

• Bachelor’s degree in marketing, analytics, business, IT or related field required; master’s degree preferred.

• Five to eight years of marketing, analytics, business, or IT experience required.
• Demonstrated experience and success with high-performing digital experience deployment in the corporate setting, preferably in healthcare.

• Ability to serve as a trusted digital experience advisor to team members, organizational leaders and business partners.
• Demonstrated success leading, developing and motivating high-performing teams in a complex fast-growing organization.
• Strong business acumen with the ability to align digital experience efforts to organizational growth, volume and reputation goals. A deep understanding of healthcare markets, patient behaviors, and external communications needs specific to Memorial Health’s market.
• Strong understanding of digital platforms, UX principles and content management system, including Work Vivo and other platforms adopted by Memorial Health.
• Demonstrated success in high-performing social media content development and strategy.
• Familiarity with AI-enabled tools used to support digital content, analytics, personalization, accessibility and workflow optimization
• Ability to evaluate, apply, and govern AI capabilities in alignment with organizational policies, healthcare regulations and brand standards.
• Experience partnering with analytics, IT or digital teams to responsibly leverage AI-driven insights and automation.
• Expert ability to draft, edit and create professional content and communications materials reflective of the Memorial Health brand and voice.
• Strong strategic thinking skills with the ability to guide the creation of complex organizational plans and strategies that provide clear, compelling reasons to take action.
• Skill in navigating complex organizational dynamics and competing…