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Global Head of IT Service Management & Platform Governance
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-08-29
Listing for:
Pearson
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Change Management
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise ITSM within OCTO. You will own cross‑company governance of Incident and Change Management and full stewardship of Service Now and Atlassian platforms, shaping a cloud‑native, AI‑enabled service environment.
This transformational leader will manage a global team, drive ITIL 4 adoption, governance maturity, and continuous improvement, delivering measurable improvements in service quality for Pearson’s learners and stakeholders.
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