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Help Desk Specialist: End-User Support & Ticketing
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-08-29
Listing for:
Illinois State Board of Education
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Illinois State Board of Education is seeking a Help Desk professional to provide front-line support for internal and external users through email and phone channels. You will handle simple software and program-related issues, assist with password resets, and document ticketed requests in a multi-queue system.
Primary duties include resolving basic technical problems, escalating as needed, and participating in training and department meetings to stay current with agency systems and policies.
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