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Support Operations Lead - SaaS Healthcare; Pacific Time
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-09-04
Listing for:
AssistIQ
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
AssistIQ is seeking a Help Desk Manager to lead a customer-focused support team across our SaaS healthcare solutions, including iPad, web, and EHR integrations.
You will drive incident management, SLAs, and KPI reporting while ensuring high customer satisfaction and system availability. This role requires coordinating across internal teams and managing after-hours coverage, with Pacific time alignment.
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