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VBMS Help Desk Pro - First-Line Support & Tickets

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: 247Hire
Full Time position
Listed on 2026-09-09
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 42000 - 62000 USD Yearly USD 42000.00 62000.00 YEAR
Job Description & How to Apply Below

247

Hire is seeking a Help Desk Support Specialist to provide first-level support for the Veterans Benefit Management System (VBMS). You will handle inquiries via phone, email, and web-based channels, create and manage support tickets, and ensure timely incident resolution.

Ideal candidates have 3+ years in help desk or application support, strong customer service skills, and experience with enterprise or SaaS applications. Experience with Service Now or ITIL is a plus.

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