Sr. Claims Account Manager - Construction

Role Overview

Join to apply for the Sr. Claims Account Manager - Construction role at Arch Insurance Group Inc. With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. In short, we enable possibility. The Claims Division is seeking a Claims Account Manager (CAM/AVP) to join the Central Construction Team.

The incumbent will actively manage and oversee assigned Construction accounts and be responsible for overseeing construction liability claims (GL, AL, APD) handled by the Third-party Administrator (TPA) team members, supporting high-exposure commercial business accounts.

• Work with our TPA’s to ensure proper claims handling and service delivery, including:
  • Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business
  • Attend mediations and trials
  • Grant reserve and settlement authority on cases above the TPA’s authority
  • Make coverage determinations and write Reservation of Rights and coverage disclaimer letters
  • Complete claims audits at TPA branch claims offices or online
  • Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
• Act as the Service Manager/Arch claims contact for all accounts written by Arch Underwriting, including:
  • Participate in client set‑up meetings
  • Participate in telephonic as well as in‑person claims reviews
  • Participate in mid‑term meetings
  • Help resolve any claims or service issues that arise
• Work with Underwriting and Risk Control to assist in the risk selection process, including:
  • Review new/renewal submissions and comment on any claims, legal or jurisdictional issues
  • Address potential solutions to current claims or service problems
  • Participate in meetings with brokers and/or prospective accounts
  • Identify loss trends on an account or book of business level
  • Conduct due diligence reviews on new TPAs or accounts that want to self‑administer claims
  • Collaborate with other internal business units such as Finance, IT, and Legal on any issues or projects that arise
  • Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers compensation board requirements, etc.)

• Minimum of ten (10) years’ working experience overseeing TPAs and managing AL, GL, APD claims for high deductibles and self‑insured accounts; preferred 15+ years
• Bachelor’s degree preferred; 10+ years direct experience in lieu of degree
• Proper Adjuster Licenses in all applicable states
• Ability to handle high severity claims
• Knowledge & expertise with multiple jurisdictions
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
• Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Strong problem‑solving, analytical, organizational, and time‑management skills
• Ability to take part in active strategic discussions
• Ability to work independently and in a team environment
• Willing and able to travel 25%

For Chicago: $111,100 - $149,970/year
. Position is incentive eligible and total individual compensation will be based on geographic location, scope & responsibilities, qualifications, talent availability & specialization, and business needs.

• Comprehensive benefits package including multiple medical plans plus dental, vision and prescription drug coverage
• Competitive 401(k) with generous matching
• PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance
• Short and Long‑Term Disability
• Paid Parental Leave up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care
• And more

If you like solving complex business problems, working with talented colleagues, and have an innovative mindset, Arch may be a great fit for you. Submit your application through our careers portal and join our talent community to share your preferences directly with Arch’s Talent Acquisition team.