Manager, Loss Control

About Western National

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers’ property-and-casualty insurance needs across the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," the company focuses on building relationships and delivering friendly and helpful interactions.

Full-time

Western National is seeking a Manager, Loss Control to lead loss control initiatives that contribute to the Group’s growth and profitability. The role balances people leadership with hands-on technical and consultative work, supporting agents, policyholders, underwriting, claims, and marketing partners, while promoting loss control services and cost-containment strategies.

• Select, coach, develop, mentor, and retain staff to ensure loss control best practices are in place and company, departmental, and individual goals are met.
• Lead the development, maintenance, and implementation of loss control guidelines, processes, priorities, procedures, and best practices that support profitable growth.
• Ensure alignment between team capabilities and service strategy needs, identify skill gaps, and build development plans with leadership.
• Effectively triage work to optimize utilization of loss control resources.
• Conduct loss control surveys, service visits, and risk assessments for complex, high-hazard, large-premium, or strategically important accounts.
• Provide loss control services for complex and large accounts, including creation and implementation of mutually agreed-upon annual service plans.
• Evaluate risk operations, exposures, and controls to support underwriting decisions.
• Provide recommendations and resources that help reduce risk exposures and support company cost-containment strategies.
• Identify unsatisfactory or poorly performing risks and communicate findings to underwriting for next-step determination.
• Build and maintain productive internal and external relationships by leveraging credibility, business insight, and effective communication.
• Partner with marketing, claims, and underwriting to support business growth and promote loss control services.
• Review and resolve service concerns and issues from policyholders and agents, escalating concerns when appropriate.
• Lead and participate in special projects and other duties as assigned.
• Consistently act according to customer experience standards, responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, using the appropriate communication channel, and taking ownership to ensure resolution.

• Prior supervisory or management experience with demonstrated ability to mentor, coach, direct, and develop employees.
• Valid and unrestricted driver’s license with an acceptable driving record that meets underwriting standards.
• Proven experience presenting technical training topics to large internal and external audiences in an understandable format.
• Demonstrated understanding and application of industry best practices and standards.
• Advanced knowledge of industry processes, hazards, and control methodologies.
• Demonstrated knowledge and application of DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles.
• Working knowledge of business insurance and the independent agency environment.
• Demonstrated ability to develop and maintain strong relationships with internal and external customers and leaders.
• Proven research and investigative skills with the ability to analyze data and develop recommendations.
• Strong negotiation, conflict resolution, and influencing skills.
• Bachelor’s degree or equivalent combination of education and related business or technical work experience in insurance, occupational health, safety, or a related field.
• Current professional designation(s), such as Certified Safety Professional (CSP), Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).

• Seven to nine years of multiline commercial loss control experience.
• Demonstrated success balancing people…