Executive Specialist, Claims

Responsibilities

• Accountable for the full handling and control of all claim matters assigned from inception to resolution, including timely coverage analysis and letter writing; investigation; incident response, evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition.
• The handling of these claims may require the occasional in‑person attendance at mediations, settlement conferences and trials nationwide.
• Consistent prompt evaluation of potential exposure present as to all claims assigned, as well as an ability to adapt to changing circumstances as claims develop.
• An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims.
• Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with defense counsel, insureds, coverage counsel or others to successfully achieve such strategy.
• Claim presentations, both written and oral, will be required on a regular and timely basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on claims that present the risk for considerable exposure.
• Superior customer service to all co‑employees, agents, policyholders and others encountered during the claims handling process is expected.
• When needed, the Executive Specialist is expected to market claim services, update underwriting department personnel on claims trends, and coordinate and participate in presentations to industry personnel, including brokers and insureds.

• Preferably at least six years handling Directors and Officers and/or Financial Institutions claims.
• Juris doctor preferred but not required.
• Experience handling crime matters and/or private company directors and officers claims is very helpful.
• Experience handling employment practices liability, fiduciary and/or professional liability claims is helpful.
• Must possess or be capable of obtaining multiple state adjuster licenses.
• Demonstrated superior communication skills.
• Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, policyholders and senior management.
• Travel required up to 20%.
• Excellent organizational abilities.
• Experience with Microsoft Office suite of programs.
• Overall positive outlook and approach.
• Ability to multi‑task when facing diverse responsibilities.

• Multiple State Adjuster Licenses