Operations Coordinator

Job Description Summary

Ensures first-class service contract process execution on customer service contracts. Installs base data entry and data quality for assigned area. Ensures timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer contracts as they are entered into the system. Acts as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration.

This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in the Chicagoland area.

• Calibration management to meet 100% compliance
• Lifecycle management of test equipment (EOL, new requirements, service delivery needs)
• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.
• Drive the Supplier Quality Engineers to address vendor issues.
• Minimize material spent through monthly analysis, corrections, employee training and awareness, identifying and implementing productivity opportunities.
• Regularly report metrics back to internal customer groups.
• Lead and be responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets, and compliance.
• Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization.
• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program.
• Lead DCS Test equipment process improvement initiatives, leverage LCT synergies and drive national operational initiatives.
• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including:
  Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics.
• Drive constant quality improvement using Lean for tools and processes.
• Key liaison for Zones to lead resolution and engage necessary resources needed to proactively resolve Service Calibration Issues.

• Bachelor’s degree and a minimum of 2 years of customer service experience; or an Associate’s degree and a minimum of 3 years of customer service experience; or High School diploma and a minimum of 7 years of customer service experience.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• High proficiency in Microsoft Office Suite products (e.g., Excel, Word, Outlook, Access).
• Strong focus on customer care and satisfaction.
• Demonstrated ability to work under pressure and to meet deadlines and commitments.
• Experience working in a healthcare environment.
• Direct or indirect leadership experience.
• Ability to communicate using local language.

GE Health Care offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement.

Relocation Assistance Provided:
Yes