Supply Technician; Title

Supply Technician Duties

As a SUPPLY TECHNICIAN (TITLE 32), GS-2005-5/6/7, you will act as the focal point for customer assistance in the resolution of supply and service problems and complaints. Act as a technical expert in various supply and service areas such as subsistence, ammunition, excess, Petroleum, Oils and Lubricants (POL), turn-in, federal property and related reports of survey.

Major Duties - This is NOT an all-inclusive list:

• Identify and resolve customer complaints such as lost shipments, issue shortages, back orders on priority requisitions, erroneously canceled requisitions, excessive order shipment times, warehouse refusals, etc.
• Follow up to ensure issues have been resolved to the satisfaction of the customer and supervisor.
• Make regular contact and visit with other USPFO activities, maintenance activities, supported units, inventory control points, supply activities from other states, and higher headquarters to gather information and resolve supply problems.
• Research such areas as document flow and control, report accuracy, funds utilization, priority management and regulatory compliance.
• Analyze customer complaints for trends or evidence of systemic problems.
• Support mobilization mission of logistical support for units mobilizing for federal missions.
• Provide input to supervisors and program managers to correct procedural problems on automation and improve overall operations.
• Recommend corrective action and/or advise the Supply System Analyst of problems requiring in depth systematic analysis.
• Serve as the point of contact for customers with supply and service problems.