General Manager

Overview

At Malibu Jack’s, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment.

The General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands‑on leader dedicated to operating and growing the business while managing a team of up to 100 team members.

Park Operations

Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelines

Maintain high standards of facility appearance, cleanliness, and team member uniform compliance

Staff Management

Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminations

Supervise floor managers and other leadership team members to ensure proper staffing and operational coverage

Foster a positive workplace culture with open communication and accountability

Manage budgets, labor, and operating expenses to meet company performance standards

Oversee cash handling processes, including till preparation, change funds, and deposit preparation

Ensure all cash handling policies and procedures are followed

Prepare, review, and analyze P&L statements, receipts, payouts, and vendor invoices

Attraction & Facility Management

Supervise the safe and efficient operation of all attractions

Oversee attraction maintenance to ensure optimal performance and guest safety

Manage private party and group events, ensuring service quality and cost compliance

Design and implement strategies to drive park growth, revenue, and guest engagement

Support and expand marketing, promotional, and community outreach initiatives

Customer Service

Address escalated guest complaints and resolve issues professionally

Enforce exceptional guest service standards throughout the park

Performance Improvement

Identify operational, financial, or personnel challenges and implement effective solutions

Evaluate employee performance and execute coaching or improvement plans as needed

Ability to stand and walk for extended periods

Ability to lift up to 39 lbs without assistance

Strong leadership and team management skills

Experience with budgeting, labor management, and P&L analysis

Excellent communication, organization, and problem‑solving abilities

Ability to manage multiple priorities in a fast‑paced environment

Prior experience in entertainment, hospitality, restaurant, or food & beverage operations preferred