Floor Manager

Job Description:

Floor Manager

Reports to:

Park Operations Manager

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands‑on leader who thrives in a fast‑paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible. This position is also responsible for opening and closing the facility and managing cash procedures.

• Maintain direct oversight of all attractions, ensuring safe and efficient operation
• Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
• Serve as the primary on‑floor leader during shifts, responding quickly to operational needs and guest concerns
• Maintain working knowledge of all attractions, systems, and processes (including Center Edge POS and Embed swiper)

• Oversee the employee training program, ensuring consistency and accountability across all departments
• Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
• Keep training materials current and ensure compliance with safety and service standards
• Support continuous staff development through coaching and follow‑up

• Supervise and coach Park Coordinators, ensuring they manage their areas effectively
• Provide guidance, feedback, and documentation of team member performance
• Foster teamwork and positive culture across the park, leading by example on the floor
• Ensure adequate shift coverage and assist with scheduling adjustments when needed

• Resolve escalated guest complaints and incidents professionally and efficiently
• Reinforce guest service standards daily through coaching and recognition
• Promote and enforce safety standards across attractions and guest areas

• Share daily goals and updates with Park Coordinators and staff at the start of shifts
• Keep staff informed on promotions, safety policies, and park updates
• Collaborate with the General Manager and Park Operations Manager to ensure smooth cross‑department operations

• Open and close the facility according to company procedures
• Manage cash handling processes, including opening and closing registers, cash counts, and deposits
• Ensure compliance with cash control policies and investigate discrepancies
• Secure the building and ensure safety and operational readiness at close

• Maintain a visible presence on the floor, actively engaging with staff and guests
• Support events, parties, and promotions by coordinating floor staff
• Be available during evenings, weekends, holidays, and high‑traffic days
• Perform other responsibilities as assigned by the Park Operations Manager

• Leadership:
  Strong ability to guide, support, and develop Park Coordinators and front‑line staff
• Training‑Oriented:
  Passionate about employee development, documentation, and accountability
• Guest‑Focused:
  Dedicated to creating positive and memorable guest experiences
• Detail‑Oriented:
  Ensures safety, consistency, and high standards across attractions and operations
• Problem‑Solver:
  Responds calmly and effectively to challenges on the floor
• Strong Communicator:
  Confident in providing direction and feedback to staff

• Must be at least 21 years of age
• Must be available to work evenings, weekends, and holidays
• Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
• Strong organizational and people‑management skills
• Ability to stand for long periods and lift up to 40 lbs unaided

• Leadership role in a fast‑growing entertainment environment
• Direct impact on guest experience and team development
• Opportunities for growth into senior operations leadership
• Fun, energetic workplace with a family‑friendly culture