Field Service Manager - Automation, Food Processing, Machinery

Overview

$110,000 - $150,000 base salary Depending on Experience plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, training provided

RemX is seeking a Field Service Manager to lead and support a growing field service team servicing food processing machinery. The ideal candidate is a highly motivated leader with strong mechanical and electrical knowledge, proven experience managing field-based teams, and a customer-first mindset. They can handle escalations, drive service performance, and develop training and improvement programs while maintaining high standards of customer service and equipment reliability.

This role is designed as a long-term succession hire, with the opportunity to grow into the Director of Service position.

Note:

This position requires being local to the Chicago area, with 50% travel on average

• Over 40+ year-old OEM manufacturer supporting food processing machinery and customer sites across the US, particularly for the industrial automation and manufacturing industries
• Become part of a team-focused technical group that values collaboration and teamwork
• Excellent compensation – $110,000 - $150,000 base salary DOE. plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, full training provided

• Lead and support a team of Field Service Engineers
• 5+ years experience in Field Service with prior leadership (Manager, Supervisor, Lead) and experience supporting food processing machinery
• Manage day-to-day service execution including customer communication, schedule coordination, and job readiness (parts, documentation, staffing)
• Provide 2nd level field support for service escalations, urgent customer requests, and on-site troubleshooting support as needed
• Act as the primary customer point of contact for escalations, ensuring clear communication, status updates, and timely resolution
• Strong mechanical and electrical background with ability to review schematics and support troubleshooting, including PLC-based systems
• Travel 50% on average (up to 70% initially while learning the equipment and team)
• Build and implement training programs, field playbooks, and service standards to improve consistency and performance
• Review service documentation and key metrics to improve response time, first-time fix rate, and customer satisfaction
• This role is designed to grow into a Director of Service position over time

• Food industry experience is required, with hands-on experience supporting food processing equipment
• Prior leadership experience supporting field service teams is required, along with strong customer-facing communication skills
• Ability to travel approximately 50% on average throughout the US and sometimes international