Senior Public Service Administrator - Bureau Chief

Position: SENIOR PUBLIC SERVICE ADMINISTRATOR - BUREAU CHIEF
Job

Requisition

Opening Date: 05/22/2026

Closing Date: 06/08/2026

Agency:

Illinois State Police

Class

Title:

SENIOR PUBLIC SERVICE ADMIN (40070)

Skill Option:
General Administration/Business Marketing/Labor/Personnel

Bilingual Option:
None

Salary:
Anticipated Starting Salary $9,000-$11,000 monthly

Job Type: Salaried

Category:
Full Time

County:
Sangamon

Number of Vacancies : 1

Bargaining Unit Code:
None

Merit Comp Code:
Term Appointment/ Agency

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Position Overview:

Serves as the Bureau Chief for the 911 Telecommunication Services under the Division of 911; identifies new concepts for implementation; establishes long-range plans; through subordinate managers, directs and controls personnel, fiscal management, associated training, and other resources to accomplish the Bureau's goals and objectives; provides guidance in managerial development utilizing experience, vision, and communication skills to guide the expectations and final work product of subordinate regional managers;

is actively involved in labor relations regarding communications center employees and immediate staff, such as discipline, grievances, and the development and administration of management policy and procedures; assigns and reviews work; provides guidance and training to assigned staff Reassigns staff to meet day to day operating needs; establishes annual goals and objectives; through subordinate supervisors, oversees the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers Ensure compliance with federal, state, and departmental rules and regulations;

develops strategies and provides guidance to regional supervisors responsible for establishing goals and objectives for their assigned areas of responsibilities; monitors and plans for Legacy transitions into the Next Generation platform; monitors budget requests and expenditures to ensure adherence to sound fiscal principles, department policy, Governor's Office of Management and Budget, and departmental policy; responsible for management of overtime expenditures at all consolidated communication centers.

The Illinois State Police offers a robust benefit package including:

* Health, life, vision, and dental insurance.

* 12 weeks paid maternity/paternity leave.

* Pension Plan

* Deferred Compensation, and other pre-tax benefit programs.

* Employees earn twelve (12) paid sick days annually.

* Ten to twenty-five (10-25) paid vacation days based on years of service.

* Employees earn three (3) paid personal days pro-rated based on start date.

* Thirteen-Fourteen (13-14) paid state holidays annually.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

* The Bureau Chief coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of all Illinois State Police consolidated communications centers to ensure the mission of the Telecommunication Services Bureau and its objectives are completed thoroughly and timely.

* Serves as full-line supervisor.

* Assigns regional programs and projects; determines goals and objectives for personnel assigned to the Telecommunication Services Bureau

* Coordinates and manages the budget of the Telecommunication Services Bureau.

Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to telecommunication services provided by the Illinois State Police.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.

* Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

* Prefers at least three (3) years of supervisory experience in a public safety communications center.

* Prefers at least two (2) years of experience with and/or knowledge of law enforcement computer systems (such as…