Senior Operations Support; Focus Team

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About Bio Life Plasma Services

Bio Life Plasma Services, a subsidiary of Takeda Pharmaceutical Company Limited, is an industry leader in the collection of high-quality plasma, which is processed into life-saving plasma-based therapies. Some diseases can only be treated with medicines made with plasma. Since plasma can’t be made synthetically, many people rely on plasma donors to live healthier, happier lives. Bio Life operates 250+ state-of-the-art plasma donation centers across the United States.

Our employees are dedicated to enhancing the quality of life for patients and ensuring that the donation process is safe, straightforward, and rewarding for donors who wish to make a positive impact.

When you work at Bio Life, you’ll feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

This position is currently classified as “remote” in accordance with Takeda’s Hybrid and Remote Work policy.

Bio Life Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

• Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational efficiency
• Works with operations to understand training and development needs for specific business performance issues, and determines strategies to meet those needs.
• Provides support services for plasma centers and Training & Development as assigned.
• Responsible for management of support services programs for the plasma collection organization. This position develops, implements and evaluates programs as needed. Could assist with new center program on an interim basis, or as needed.
• Manages talent, support, and training for new center openings and existing centers, as needed.

ACCOUNTABILITIES

• Support Services Management (60%)
  • Provides on-site support of plasma center operations as needed (i.e., interim center manager, assistant manager, etc.)
  • Provides developmental support to plasma center management teams, as needed, in conjunction with Regional and Group Management Teams
  • Ensures compliance with all federal, state, local and company-specific regulations related to quality of product, employee, and donor safety.
  • Coordinates travel schedules, arrangements, and incentives with support personnel and designated training center.
  • Serves as a resource to answer employee questions regarding training needs and programs.
  • Markets and recruits talent for center teams and programs.
  • Provides leadership support as identified for selected plasma center locations and the leadership and development department.

• Strategic Planning and Operations Improvement (15%)
  • Works with operations to understand training and development needs for specific business performance goals and issues and determine strategies to meet needs.
  • Collaborates across the organization to stay up to date with current operations, expectations and goals and ensures program alignment.
  • Evaluates and implements program and process improvements.
  • Establish scorecards and tracking systems to gather results data.
  • Keeps up to date with developments in training by reading books, going to seminars/meetings, and attending relevant courses.

• Supports Bio Life University Training Department. (15%)
  • Utilize technical training to assist the Training and Development Department with center-relevant initiatives.
  • Assist with Center Training Assessments by conducting informal audits/reviews.
  • Provide support for network initiatives including…