Operations Delivery Manager-Retiree Health Solutions

About the Role

The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.

• Oversee project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately.
• Identify and pursue process improvements that will lead to year-over-year efficiencies within the operational workload.
• Act as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations.
• Manage written and verbal communications, lead meetings, and facilitate discussions both internally and externally.
• Adapt effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting.
• Serve as backup to Operations Director and provide solo operations representation on cross‑functional calls and projects.
• Deliver coaching, development, and overall people management for the aligned team. Ensure all required performance conversations are completed timely and accurately using the tools and resources made available to managers at Alight.
• Maximize team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills.

• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.
• Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis.
• Be skilled in prioritizing tasks and meeting deadlines.
• Display effective communication with clarity and detail through written, verbal, and presentation skills.
• Demonstrate ability to leverage problem solving/critical thinking skills. Use data to accurately identify and communicate the cause and impact of an issue, determine necessary steps to resolve the issue, and address its symptoms.
• Ensure accuracy of work and adherence to data security best practices.
• Understand the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners.
• Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word.

We offer programs and plans for a healthy mind, body, wallet and life. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Minimum: 85,000.00 USD
Maximum: 95,000.00 USD