Director, Client Partnership

THE ROLE:

Director, Client Partnership, autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated work streams and multi-service retainers. As a trusted business partner, the Director deeply understands our clients’ business challenges and proactively architects solutions that drive measurable impact.

This role requires a sophisticated blend of commercial acumen, strategic vision, and leadership. Directors are adept at navigating, negotiating, and expanding scopes of work while integrating multidisciplinary teams to deliver excellence. Serving as the primary senior anchor for their portfolio, the Director, Client Partnership manages senior-tier client relationships alongside the Client Partnership leadership levels, ensuring client satisfaction, team health, and account profitability, driving sustainable portfolio growth.

WHAT YOU'LL DO:

• Business Transformation: Act as a strategic advisor to senior client stakeholders, aligning our agency's capabilities with the client's overarching business goals.
• Portfolio Integration: Synthesize siloed work streams into a cohesive, big-picture narrative, ensuring client strategy is seamlessly applied across all interdisciplinary teams.
• Creative Excellence: Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions that push boundaries.
• High-Impact Communication: Masterfully navigate complex presentations and critical conversations, tailoring messages flawlessly for internal teams, executive leadership, and C‑suite clients.

• Portfolio Health: Own the financial health of the portfolio, including accurate revenue forecasting, reconciliation, margin management, and profitability tracking.
• Scope Architecture: Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring they are profitable and scalable.
• Risk Mitigation: Oversee scope management across the portfolio, ensuring all deliverables remain strictly compliant with signed contracts, and proactively mitigating scope creep.
• Business Development: Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth within the existing portfolio.

• Talent Cultivation: Directly manage, mentor, and inspire a high-performing Client Partnership team, fostering a culture of continuous learning, accountability, and psychological safety.
• Workload Optimization: Monitor team utilization and capacity, effectively delegating responsibilities while actively managing client expectations and pushing back when necessary.
• Escalation Anchor: Serve as the definitive internal and external escalation point for project, prioritization, or relational challenges.

• Proven track record of managing, mentoring, and scaling client services teams.
• Ability to secure buy-in for bold ideas and navigate resistance through high-impact, empathetic communication.
• Expertise in facilitating cross-functional alignment, breaking down internal silos to own projects from inception to completion.
• Strong upward management skills, knowing precisely when to loop in executive leadership for strategic interventions.
• Deep experience managing high-volume, multi-service agency retainers for major brands.
• Strong literacy in agency financial operations, including profitability levers, resource models, and legal/contractual frameworks.
• Proven background in driving sophisticated organic social strategies, digital transformation, and creator/influencer-led ecosystems.
• Look beyond the immediate portfolio to align client initiatives with the agency's broader macroeconomic strategy, values, and long-term goals.
• Masterfully connect data points and market trends to solve complex business problems, understanding both immediate solutions and long-term consequences.
• Seamlessly navigate and leverage the agency's global service offerings and department leads, knowing how and when to pull in specialized expertise to expand the client…