Supervisor, State General Management

Remote / Field:
Must be located in Michigan or Illinois and be able to travel 50% of the time.

The Supervisor, State General Management is responsible for managing a team of Account Executives, leading relationships with state organizations, business partners, and internal stakeholders. The supervisor also is responsible for ensuring satisfaction and managing the relationship with customers.

• Provide exceptional customer service.
• Provide leadership, development, and support to the Account Executives.
• Meet with dealer associations to forge relationships and uncover additional business opportunities.
• Manage relationships with State Organizations, including identifying legislation, product, and service opportunities for CVR.
• Ensure compliance of CVR with state contracts.
• Monitor and update state playbooks and standard operating procedures.
• Collaborate with product and technical teams to address product needs and/or enhancements.
• Manage the install process project plan to ensure each new account is assigned, installed, and managed with exceptional customer service.
• Understand CVR strategic business drivers and implement business strategies designed to achieve those goals.
• Manage the backlog process and workload within a geographic area.
• Serve as the first level of escalation for technical, customer, or state concerns.
• Provide performance reports and business improvements to both management and customers.
• Ensure internal reporting is correctly input within internal systems.
• Consistently collaborate with the sales team to ensure a positive customer experience from point of sale to implementation to ongoing support.
• Present monthly business reviews with internal stakeholders.
• Live the CDK Values:
  Stay Curious, Be Open, Own It, and Create Possibilities.

• Minimum of 5 years account management experience and at least 1 year of management experience.
• 50% travel within Illinois, Indiana, and Massachusetts to meet with customers and business partners.
• Excellent written, interpersonal, and customer service communication skills.
• PC/application proficiency including standard applications (email, Word, Excel, PowerPoint).
• Ability to create and present business cases for resource needs.
• Ability to present to a large audience either in person or virtually.
• Strong customer relationship management skills.
• Excellent organization and process excellence.
• Strong collaboration and coordination skillset.
• Excels in a fast‑paced environment.
• Excels in a rapidly changing industry.
• Must be able to lead and develop a customer‑facing team.
• Must have an acceptable DMV record, valid driver’s license, and ability to sit and drive for long periods of time.
• Must be able to lift and move computer equipment, and/or boxes of license plates.

$90,000 – $95,000 plus yearly bonus.

Medical, dental, and vision benefits. Paid Time Off (PTO). 401(k) matching program. Tuition reimbursement.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status, or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.