Business Program Manager - T&S Reliability Programs

Primary Purpose

Develop, manage, and evaluate key projects/programs/initiatives from planning to post implementation phases as required. Develop business plans, project charters, and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Perform various assignments including requests for financial and operational reports, data analysis and modeling, business planning, and/or performance measurement.

Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

• Support development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs.
• Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives.
• Coordinate work plans to implement corrective actions that are identified as a result of performance assessment.
• Support the establishment of business plans and objectives across multiple areas/departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables.
• Support change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures.
• Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership.
• Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries.

This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.

Direct impact on budget is substantial – This position has a direct impact on the Company’s performance regarding several key indicators, operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team. Drives the development of key projects/programs/initiatives to ensure complete and successful implementation.

Develops and tracks key milestones. Cost of failure would have a significant impact on Exelon reliability and financial goals.

This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal. The ability to build relationships across the organization is critical.

Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas/departments. Develops performance indicators and tracking mechanisms to monitor results.

• Bachelor’s degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR in lieu of bachelor’s degree, High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business…