Assistant Community Manager

Position Summary

The Assistant Community Manager is responsible for supporting the overall operations and sales at the community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives, and being EPIC.

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support day‑to‑day operations including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Assist in development of marketing strategies based on local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on a timely basis; requires regular inspections and tours.
• Comply with local regulations.
• Deal with resident concerns and requests in a timely manner to ensure resident satisfaction.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non‑business hours as customer traffic dictates.
• Assist in lease transactions by generating lease paperwork and guiding prospects through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state, and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Other duties as assigned.

• High school diploma or GED.
• Property management office experience preferred.
• Two or more years administrative experience.
• Excellent communication skills including writing and verbal.
• Strong variety of administrative skills: customer service, problem solving, sales or persuasion skills.
• Excellent computer literacy in MS Office suite and property‑management software such as Yardi, Rent Manager, Back Office, and Manage America.
• Active and valid driver license with a clean driving record.
• Reliable transportation to work.
• Active working personal mobile phone.
• Growth mindset; always testing and learning.
• Willingness to present self in a neat, clean, professional manner throughout the workday and whenever present at community.

Competitive pay commensurate with the market and relevant experience, plus an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(k). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

• May directly supervise on‑site employees.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

• Continuously required to sit, stand, walk, talk and hear.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continuously required to utilize hand and finger dexterity.
• Occasionally work around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.
• The employee must occasionally lift or move more than 20 pounds.

At Cambio, we celebrate difference and are committed to creating an inclusive environment for all employees. Hiring is based solely on…