Sales Engagement Manager
Job in
Springfield, Sangamon County, Illinois, 62762, USA
Listed on 2026-07-03
Listing for:
HP Inc.
Full Time
position Listed on 2026-07-03
Job specializations:
-
Management
Operations Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
** Description -*
* ** Description - Sales Compensation Administration Manager, AMS*
* HP is seeking a Sales Compensation Administration Manager to lead the AMS regional team responsible for end-to-end incentive compensation operations across the Americas. This role owns the operational integrity of the monthly compensation cycle for thousands of sellers, managing a team of Sales Compensation Analysts while driving process standardization, platform adoption, and AI-enabled transformation. The ideal candidate combines deep hands-on knowledge of SPM platforms and compensation mechanics with the leadership instincts to develop a high-performing team, influence cross-functional stakeholders without authority, and operate with precision in a high-stakes, high-volume environment.
This role reports into the Global Sales Compensation Operations leadership and serves as the primary accountability layer between HP's seller-facing compensation commitments and the systems and processes that deliver on them.
** Responsibilities*
* ** Team Leadership & Operations*
* + Lead, develop, and manage a team of Sales Compensation Analysts supporting the AMS region
+ Own the monthly AMS calculation cycle end to end, from data readiness through payment release and establish accountability standards across the team
+ Set performance expectations, conduct regular 1:1s, and build individual development plans aligned to team growth needs
+ Serve as the primary escalation point for compensation issues, disputes, and cross-functional conflicts within AMS
+ Monitor team capacity and workload distribution across cycles and peak periods
** Compensation Operations Execution*
* + Oversee semi-annual plan rollouts and mid-cycle updates across AMS compensation plans
+ Ensure accurate and timely execution of incentive calculation cycles in the SPM platform
+ Establish and enforce pre- and post-calculation validation standards and reconciliation protocols
+ Own the AMS claims and dispute resolution process ensuring appropriate triage, SLA adherence, and systemic root cause identification
+ Oversee generation and distribution of sales compensation letters and acknowledgement tracking across AMS
+ Maintain accountability for payment accuracy and on-time delivery across all AMS seller populations
** Platform & Process Transformation*
* + Lead transformation initiatives focused on automating manual workflows, improving data quality, and reducing cycle time
+ Participate in AI-enabled SPM improvement initiatives, including:
+ Claims triage automation and intelligent dispute routing
+ Validation workflow automation and anomaly detection
+ Reporting and performance monitoring enhancements
+ Reduction of manual adjustments through field education and proactive identifaciton of errors
** Stakeholder Partnership*
* + Serve as the primary AMS operations partner to Sales Compensation Design, Finance, GRO and CO leadership.
+ Translate operational issues into structured business cases for systemic resolution
+ Represent AMS operations in steering committee discussions, platform decisions, and program governance forums
+ Partner with EMEA and APJ regional counterparts to ensure cross-regional consistency in process design and escalation standards
** Education & Experience Required*
* + Bachelor's degree in Business, Finance, Information Systems, or related field
+ 7-10 years of experience in Sales Compensation Administration or Revenue Operations, with at least 2-3 years in a people management or team lead capacity
+ Hands-on experience with at least one enterprise SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) for administration, and cycle management
+ Experience supporting large sales organizations with complex go-to-market structures (direct, channel, partner, specialist) required
+ Demonstrated experience managing compensation operations for a regional or multi-country seller population
** Knowledge & Skills*
* + Understanding of compensation plan mechanics, crediting models, quota deployment, and incentive calculation logic
+ Proven ability to manage high-volume operational environments
+ Strong people management and ability to develop analysts,
+ Experience managing cross-functional stakeholder relationships and influencing decisions without direct authority
+ Advanced analytical skills able to diagnose root cause, identify patterns across high-volume data, and translate findings into systemic fixes
+ Familiarity with automation tools, workflow optimization, and AI-enabled productivity tools
+ Strong written and verbal communication skills able to represent operational complexity clearly to executive audiences
+ Ability to operate effectively in a matrixed, global organization with shifting priorities and platform evolution
** Impact & Scope*
* + Directly accountable for compensation accuracy and seller trust across all AMS seller populations
+ Operational owner of the AMS monthly sales compensation administration cycle
+ Manages a team of Sales…
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