Process Improvement Coordinator

Concordia Wireless, is a privately held full-service engineering and telecom infrastructure construction firm experiencing rapid growth across the country. Clients consider us the ‘best choice’ for their design and installation services needs. We are one of the very few Engineering Firms in the Country that designs and builds its own creations in the wireless sector. We support Fortune 500 clients such as T-Mobile, Verizon, and AT&T.

We are seeking a Process Improvement Coordinator to assist our Construction team with ongoing expansion. The Process Improvement Coordinator is responsible for developing, documenting, implementing, and maintaining Standard Operating Procedures (SOPs) across all construction and operational functions within the telecommunications general contracting business. This role works closely with field operations, project management, safety, engineering, quality control, warehouse, and executive leadership teams to capture best practices, standardize processes, improve operational efficiency, and ensure consistent execution of construction projects.

The ideal candidate possesses strong organizational, communication, and technical writing skills, with experience in telecommunications construction, utility construction, or related infrastructure industries.

We offer competitive compensation and robust benefits including BCBS health care, dental, vision, company paid disability and life insurance, PTO, sick leave plans up to a 6% match on the 401K. Come join in our success!

This role is onsite in our Carol Stream office. Unfortunately, we are not able to offer sponsorship at this time.

Pay Range: $24.00 - $26.00 per hour. We offer endless growth opportunities with yearly performance reviews.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

• Develop, write, format, and maintain company-wide Standard Operating Procedures (SOPs) for all construction and operational processes.
• Conduct interviews and workflow assessments with field personnel, project managers, superintendents, safety personnel, and department leaders to document current processes.
• Create clear process maps, workflows, checklists, forms, and visual guides to support SOP implementation.
• Standardize procedures across departments to ensure consistency, quality, safety, and compliance.
• Establish document control processes, version management, and approval workflows for all SOPs.

• Manage SOP development projects from initiation through implementation.
• Prioritize SOP creation efforts based on operational needs, risk exposure, and leadership direction.
• Coordinate meetings, gather stakeholder feedback, and track project milestones.
• Maintain SOP development schedules and provide progress reports to leadership.

• Assist department managers with SOP rollout and implementation.
• Support training initiatives by creating training materials and process guides.
• Monitor SOP adoption and identify opportunities for continuous improvement.
• Gather feedback from field and office personnel to improve procedures.

• Ensure SOPs align with company policies, customer requirements, industry standards, and regulatory requirements.
• Perform periodic reviews and audits of existing SOPs.
• Recommend process improvements to increase efficiency, productivity, quality, and safety.
• Maintain a centralized SOP library and document repository.

• Associate's degree or equivalent experience in Construction Management, Business Administration, Telecommunications, Engineering Technology, or related field.
• 2+ years of experience in telecommunications construction, utility construction, infrastructure projects, project coordination, or operations management.
• Experience developing SOPs, work instructions, or quality management documentation.
  
  Knowledge of telecommunications construction practices and industry standards.
• Experience with process improvement methodologies
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office Suite,…