Planning Specialist, Customer Experience

Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. The employee will perform data analysis of plans, resource availability, and territory, maintain geographic codes, addresses, and customer information, and report metrics on a daily basis to the Service Planning Supervisor and Branch Managers/Technicians.

• Work Orders scheduled per day/month
• 30 and 60 day completion rate
• Planned Miles between Work Order

• Creates route plans using work order data and route analysis software.
• Communicates routes within assigned territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily and provides them to supervisor.
• Performs other duties as assigned.

• Planning & Scheduling Supervisor
• Planning & Scheduling Sr. Leader
• Director Routing and Scheduling
• VP Logistics
• Branch Managers, Service Managers, and Technicians
• Contact Center colleagues North America
• Managers and Colleagues
• Key customers
• Strong relationships within customer organization and Field

• Advanced knowledge of Routing and Scheduling software systems.
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations.
• Ability to manage multiple, repetitive tasks.
• Basic understanding of texting software or other forms of software needed to accomplish this objective.
• Ability to effectively interact with co-workers and the public.
• Basic knowledge of the company’s operating systems.

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers.
• Strong drive, work ethic, and personal accountability, with the ability to work under pressure while maintaining sound judgement and a rigorous focus on detail.
• Ethical conduct and integrity at all times and building enduring, trusting relationships across key stakeholders.

• High school diploma or GED or equivalent combination of education and/or experience in the service industry.
• 1–2 years of related experience as dispatcher and/or customer service agent.

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Incumbent must be prepared to move up to 10 pounds occasionally, sit for long periods, perform repetitive hand and wrist motions, and maintain close visual acuity while working at arm’s reach.

Base Pay Range – Hourly: $18.00 – $20.00. Pay can vary based on geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment.

Full‑time employees begin benefit enrollment on day one of employment. Part‑time colleagues become eligible for most benefits after meeting certain criteria.

• Professional and personal growth opportunities.
• Multiple avenues to grow your career.
• Training and development programs.
• Tuition reimbursement (for FT colleagues).
• Health benefits:
  
  Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) retirement plan with company matching contributions.
• Vacation days and sick days.
• Company‑paid holidays and floating holidays.
• Company mindset prioritizing health, safety, and flexibility.

This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.