Labor Exchange User Support Supervisor

Labor Exchange User Support Supervisor

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center ability

ResCen or call  for further information and to request or discuss an accommodation.

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as Labor Exchange User Support Supervisor. Responsibilities include directing the delivery of support services to labor exchange system users, developing and delivering training to user support staff, and developing and implementing policies, procedures, monitoring systems, work methodologies and quality standards. This position provides a great opportunity for someone who has extensive professional experience directing user support for a complex system used to administer employment programs or similar social welfare programs and who is dedicated to ensuring uniform administration and compliance with applicable federal and state laws, rules, and regulations.

The ideal candidate for this position will have extensive experience supervising a team of subordinate call center user support staff handling a high volume of inquiries, as well as a thorough knowledge of utilization and functionality of the Illinois Job Link (IJL) system or a comparable statewide, public-facing labor exchange system.

IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Under general direction, serves as Labor Exchange User Support Supervisor for the Illinois Department of Employment Security (IDES) Serves as full-line supervisor Directs the delivery of support services to labor exchange system users Directs the development and delivery of technical training, assistance guides and other training and instructional materials for labor exchange system user support staff Keeps abreast of new developments in laws,…