Regional Service Manager

Job Responsibilities

• Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region.
• Ensure timely and effective execution of service orders (commissioning, preventive and corrective maintenance, emergency response).
• Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues.
• Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews.
• Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed).
• In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance.
• Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials.
• Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control.
• Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement.
• Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations.
• Champion a safety-first culture; ensure all team members adhere to health and safety regulations and company policies.
• Conduct risk assessments, safety audits, and incident investigations as required.
• Maintain up-to-date certifications and training for all team members.

• Bachelor’s degree in Electrical Engineering or related field (or equivalent experience).
• Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role.
• Strong technical knowledge of low voltage AC/DC systems and critical power applications.
• Strong organizational skills; able to manage multiple priorities in a fast-paced environment.
• Understanding of electrical principals and three-phase power
• Expertise in electrical safety -- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification; grounding, and lock-out/tag-out procedures
• General understanding of power electronics (controls and power management systems)
• General understanding power systems analysis: power quality, coordination studies, etc.
• Ability to read and apply one-line drawings.
• Extensive experience using digital multi-meters, Ohmeters, power quality analyzers
• Familiarity with data center operations and power systems design. Understanding of critical power applications; AC & DC power systems.
• Familiarity with National Electric Code requirements.
• Proficient with MS Office and service management software
• Strong leadership and communication.
• Demonstrated leadership, team-building, and people management skills.
• Effective verbal and written communication skills.
• Financial acumen to understand and influence revenue recognition, cost management, and contract acquisition.
• Foster a culture of accountability, teamwork, and professional growth.