Managed Trans Process Improvement Manager

Process Improvement (PI) Manager

Echo Global Logistics is a technology‑enabled transportation management provider. The PI Manager drives continuous improvement across Managed Transportation, redesigning business processes, scaling operational capabilities, and accelerating technology adoption through Lean Six Sigma and other structured problem‑solving methodologies.

• Drive structured continuous improvement initiatives using Lean Six Sigma and related methodologies to deliver measurable gains in productivity, quality, cost‑to‑serve, and customer experience.
• Design and deploy task centralization and shared‑service operating models that standardize repeatable workflows to scale operations.
• Lead process mapping and pain‑point discovery across Managed Transportation workflows to surface opportunities to improve productivity and reduce cost‑to‑serve.
• Evaluate and implement automation and AI‑related technologies to eliminate manual work, improve quality, and increase organizational capacity.
• Develop business cases and prioritize opportunities by strategic value and return on investment (ROI), managing a portfolio of improvement initiatives from ideation through implementation and benefit realization.
• Champion a culture of continuous improvement and strong collaboration across Managed Transportation teams and cross‑functional partners.

• Experience with business intelligence and automation platforms (Tableau, Power BI, Power Automate, Microsoft Copilot).
• Demonstrated expertise in business operations, workflows, and customer service delivery models.
• Bachelor's Degree.
• Six Sigma Green Belt or higher.
• 5 to 7 years experience in continuous improvement initiatives using Lean Six Sigma methodologies.
• Hybrid work setting – Tuesday, Wednesday, and Thursday in the office at our Chicago HQ.

• Work environment: office setting with computer, telephone, and other office equipment.
• Compensation: $85,042.00– per year.
• Location:
  
  Chicago, IL, USA.
• Benefits:
  For more information about our benefit offerings, please visit our careers page at
• EEO Statement:
  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.