Vice President Leaves Client Management

Vice President of Client Management

We are hiring a Vice President of Client Management to lead our team, drive client success, and ensure satisfaction.

• Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy. Setting and leading deployment of long-term operating plans to achieve key business objectives.
• Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement.
• Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently.
• Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives.
• Identifying and addressing any barriers to adoption or usage of Alight’s product and services.
• Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users.
• Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty. Providing insights and feedback to drive product improvements and enhancements.
• Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function.
• Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn.
• Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services. Developing and implementing strategies to drive customer retention, expansion, and renewal.

• 8‑10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role.
• Bachelor’s degree or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high‑value portfolios.
• Experience in Absence Management services and related business operations. Ability to consult clients on industry trends, best practices, compliance, and legislative changes.
• Excellent leadership, communication, and interpersonal skills.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Strategic thinker with the ability to develop and execute plans to achieve Alight objectives.
• Demonstrated passion for customer service and commitment to delivering exceptional customer experiences.
• Ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high‑quality outcomes and operational effectiveness.
• Advanced solution‑oriented mindset and change leadership capabilities. Demonstrated ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.

Minimum:  USD

Maximum:  USD

Pay Transparency Statement:
Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package;

for specific details, please visit Wellbeing and Benefits Selector Page - Alight.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.