Vice President Leaves Claim Operations

Overview

The Vice President of Claim Operations is a strategic leader responsible for steering organizational strategies towards Leave Solutions Operational objectives. This executive oversees disability and absence management services, including appeals processing, quality audits, training, and performance management. The role requires an experienced leader with a track record in strategic planning, regulatory compliance, and financial optimization.

• Developing and executing strategies for Claim Operations, inclusive of Absence, Disability, Workers’ Compensation claims, training, quality, escalations and appeals.
• Ensure strategies are aligned with Alight’s goals, focusing on key performance indicators, innovation, and efficiency.
• Lead, mentor and motivate colleagues & people leaders to exemplify Alight Values and embrace Continuous Performance Management.
• Leverage technology, data & analytics, and process excellence to drive service, productivity, efficiency, and cost management.
• Monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results.
• Partner with the reporting and analytics team to ensure key metrics are current.
• Foster cross-functional collaboration across One Alight and deliver exceptional client outcomes in duration management and employee/manager experience.
• Manage relationships with Alight clients, brokers/agencies, and the sales team; collaborate with internal teams such as product, sales support, account management, and implementation.
• Oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies compliant with policies and regulations.
• Prepare budget forecasts and periodic re-forecasts as required.
• Maintain up-to-date knowledge of industry trends in integrated disability and absence management.
• Engage in client presentations and meetings with existing and prospective clients; monitor performance and communicate results to leadership.

• Bachelor’s degree; MBA ideal.
• Minimum 15 years of operations / service delivery experience within absence, disability, benefits administration, or related field.
• 7+ years of people leadership experience, including a minimum of 3 years as a leader of leaders.
• Ability to recruit, manage and grow high-performing teams.
• Demonstrated ability to develop and execute strategy and deliver operational excellence.
• Performance improvement mindset with proven ability to leverage data & analytics to drive decision making and process improvement.
• Ability to develop business plans and financial models that support strategic objectives.
• Strong leadership, collaboration skills, and ability to engage across internal and external stakeholders.
• Inspires and motivates teams and maintains excellent colleague engagement.

Alight is committed to equal employment opportunities and inclusive hiring practices. If reasonable accommodations are needed during the hiring process, please contact

Alight Solutions is a leading benefits administration provider of health, wealth, leave and point solutions for organizations and millions of people worldwide. Our values include Agility, Leadership, Integrity, Growth Mindset, High-Quality and Trust. We strive to enable a diverse, inclusive workplace where colleagues can thrive.

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