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Field Service Supervisor
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Responsibilities
- Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
- Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
- Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
- Provide technical guidance and support to the field service team to resolve complex issues.
- Collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Proven experience in field service supervision or a similar role with strong operational management skills.
- In‑depth knowledge of field service processes, scheduling, and performance monitoring.
- Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
- Technical expertise relevant to building automation systems and service technologies.
- Ability to analyze data to identify trends and implement corrective actions to improve service delivery.
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