Service Delivery Manager

Responsibilities

• Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
• Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
• Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
• Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
• Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
• Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
• Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

• Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
• 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
• 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)

• B2B service delivery
• telecommunications products
• risk management
• delivery metrics
• process enhancements
• project management

• collaboration
• leadership
• communication
• problem-solving