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Senior Manager, AI-Driven Service Excellence & Training
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-21
Listing for:
Allstate Insurance
Apprenticeship/Internship
position Listed on 2026-07-21
Job specializations:
-
Management
Operations Management, Healthcare Management, Project & Program Management, General Management
Job Description & How to Apply Below
Allstate is seeking a Senior Manager, Service Excellence - Allstate Roadside to lead strategy, execution, and continuous improvement of learning, quality, and service recovery practices across Roadside Assist Center operations.
You will ensure frontline teams are equipped to deliver high-quality, customer-centric service, with end-to-end accountability for Rescue Management Team oversight and real-time monitoring. This role emphasizes cross-functional collaboration and data-driven enhancements.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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