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Senior Manager, AI-Driven Service Excellence & Training

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: Allstate Insurance
Apprenticeship/Internship position
Listed on 2026-07-21
Job specializations:
  • Management
    Operations Management, Healthcare Management, Project & Program Management, General Management
Salary/Wage Range or Industry Benchmark: 150000 - 210000 USD Yearly USD 150000.00 210000.00 YEAR
Job Description & How to Apply Below

Allstate is seeking a Senior Manager, Service Excellence - Allstate Roadside to lead strategy, execution, and continuous improvement of learning, quality, and service recovery practices across Roadside Assist Center operations.

You will ensure frontline teams are equipped to deliver high-quality, customer-centric service, with end-to-end accountability for Rescue Management Team oversight and real-time monitoring. This role emphasizes cross-functional collaboration and data-driven enhancements.

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Position Requirements
10+ Years work experience
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