Capacity Portfolio Representative

Job Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Support Capacity Procurement
• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Deliver Exceptional Customer Service
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Execute Process Efficiency
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

• High School Diploma or GED equivalent
• Even better if you:
  • Value a diverse and inclusive work environment
  • Hold a Bachelor’s degree from an accredited college or university
  • Have experience using customer perspective to guide decisions and actions
  • Can persuade, motivate, influence, and negotiate with others
  • Display strong decision‑making, multi‑tasking, communication and interpersonal skills
  • Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Demonstrates expertise in carrier relationship management, leveraging technology for operational efficiency, and delivering exceptional customer service. Proficient in analyzing market trends and utilizing internal tools for effective decision‑making and negotiation.

• Automated Booking Products
• Carrier Website
• Mobile Apps

• High School Diploma
• GED Equivalent
• Bachelor's Degree (Preferred)