Assistant Manager South Fifth St

Job Description

We are seeking a dynamic and organized Assistant Manager to join our team in Springfield, United States. As an Assistant Manager, you will play a crucial role in supporting the day-to-day operations of our business, ensuring excellent customer service, and contributing to the overall success of our team.

• Assist the Manager in overseeing daily operations and ensuring smooth functioning of the business
• Lead and motivate team members to achieve performance goals and maintain high standards of customer service
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction
• Support inventory management, including stock ordering and tracking
• Assist in creating employee schedules and managing staff performance
• Contribute to the implementation of company policies and procedures
• Participate in training and development of new team members
• Assist in financial tasks such as cash handling, deposits, and basic reporting
• Ensure compliance with safety and security protocols
• Step in for the Manager in their absence, making decisions and handling escalated issues

• Proven leadership skills with the ability to motivate and guide team members
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and decision‑making skills
• Proficiency in time management and multitasking
• Customer‑oriented mindset with a commitment to providing exceptional service
• Computer literacy, including proficiency in MS Office and familiarity with point‑of‑sale systems
• Knowledge of retail operations and customer service best practices
• Basic understanding of financial management and reporting
• Bachelor's degree in Business Administration or related field preferred
• Flexibility to work various shifts, including weekends and holidays as needed

• Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
• A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to a reliable vehicle that is insured and have a valid driver's license.
• A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co‑workers and even how you dress - you have to have high standards for yourself and the rest of the team.
• Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While your schedule is pretty flexible, you have to be willing to work when the team needs you the most.
• You have to be at least 18 years old.