Phone Section Manager - Lead Tax Call Center Training
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-24
Listing for:
Illinoiscomptroller
Apprenticeship/Internship
position Listed on 2026-07-24
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Illinois Department of Revenue in Springfield seeks a Phone Section Manager (Public Service Administrator Option
2) to oversee the Central Registration Division's phone unit and staff. The role reports to the Division Manager and focuses on guiding call center procedures, resolving highly sensitive inquiries, and coordinating responses for State and Federal agencies.
The ideal candidate will bring leadership in administrative and project management roles, experience supervising customer service
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