County Market Office Manager

SUMMARY

The Office Manager is responsible for the daily store office procedures (RBO, cash counting,Human Resources/Payroll) with a high level of accuracy, honesty, and integrity.

The Office Manager is involved in the training of Office Associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Retail Billout (RBO)

• Reconciles DSD Receiver invoices with IMS and NFI Data Transfer
• Recaps Weekly DSD Receiver invoices and send to NFI Support Center
• Follows up on DSD invoice cost discrepancies
• Prints and sorts Supervalu retailer invoices
• Reconciles vendor invoice statements for end of month
• Reviews and verifies weekly Perishable Department invoice logs with department invoices for accuracy.
• Sends appropriate invoices and GPA Report to Support Center
• Maintains invoice filing system per company policy
• Files invoices not sent to NFI Support Center

Bookkeeping

• Responsible for company assets including safe funds, bank deposit, and cash accountability
• Tenders and balances register tills daily
• Maintains Customer Charges and Over/Short Logs
• Makes daily bank and Solutran deposits
• Balances store safe funds daily
• Prepares bank change order for store safe
• Completes OCR and store envelope
• Activates and orders lottery ticket machine and lottery ticket change out
• Prepares on-hand lottery ticket inventory and sends to NFI Support Center monthly
• Orders and maintains inventory of postage stamps and garbage stickers
• Balances and maintains Tidel system and equipment (Tidel stores only)
• Balances and reconciles Restaurant registers
• Maintain ATM, fill with money, receipt paper, and clean.

Human Resources/Payroll

• Submits Associate Status Forms (new hires, rate changes, personal information, terminations, tax changes, department/job changes, transfers, etc.) by 3 p.m.
• Assists with Associate Payroll issues
• Maintains Store payroll
• Runs Missed Punch Report
• Enters Time Card Corrections and requests for time off not entered on schedule
• Runs OT reports for Department Managers and Store Director
• Runs Labor Reports (actual vs. budget) for Store Director
• Runs Associate Review List for Store Director
• Pulls Associate information as requested by Store Director
• Runs Birthday lists for Store Director
• Runs Tip Report for payroll department
• Maintains Associate personnel files
• Meets with eligible Associates on Insurance and send completed paperwork to NFI Benefits Department
• Assists Human Resources Department with Human Resources related tasks.

Other Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the GUEST program
• Greet  sincere
• Use a smile.
  
  Project a friendly manner
• Engage the customer in casual conversation
  
  Show respect toward customers purchases
• Thank them
• Cashiers at registers or Customer Service Desk during busy times
• Answers incoming phone calls using proper phone etiquette
• Handles software and hardware equipment issues
• Fills in for the Customer Service Manager as needed
• Sorts and delivers mail
• Sends store mail to NFI Support Center
• Supervises, schedules, and trains Bookkeeping/Office Associates
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties assigned

KEY ATTRIBUTES

• Customer service skills
• Genuine
• Communication skills
• Honest/Integrity
• Money handling skills
• Detailed and organized
• Math/Computer Skills
• Leadership Skills
• High energy level

SUPERVISORY RESPONSIBILITIES

• Responsible for the overall direction, coordination, and evaluation of this unit.
• Directly supervises non-supervisory associates.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training Associates; planning, assigning, and directing work.
• Appraising performance; rewarding and coaching Associates.
• Addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Or one to three months related experience and/or training;
• Or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• A…