Mid-Level Communications Specialist

Job Description

Net Impact Strategies is seeking a Communications Specialist (Mid-Level) to join our team. This role supports strategic communications initiatives for a federal client, ensuring clear, consistent, and effective messaging across stakeholders. The ideal candidate will bring experience in communications planning, stakeholder engagement, and organizational change management (OCM) to support mission-critical transformation efforts.

* This position requires candidates to reside within a 50-mile radius of Scott Air Force Base (Scott AFB), IL,as you will be required on-site 3 days a week for recurring meetings.

Responsibilities

• Serve as a key representative, aligning with organizational priorities through effective communication and relationship management to ensure superior service delivery and positive customer connection
• Understand client needs and preferences, addressing concerns promptly to enhance customer experience and expand service offerings
• Develop compelling storytelling and editorial direction for communication artifacts ensuring consistency in messaging
• Use visual storytelling techniques to communicate complex changes in an accessible way, helping stakeholders adopt new processes and transition smoothly to the future state
• Craft and refine messages to align with the organization’s brand and strategic goals, ensuring communications are clear, concise, and engaging for stakeholders
• Collaborate with OCM specialists, graphic designers, and the client to create content that aligns with OCM assessments and stakeholder management insights
• Supervise the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials)
• Develop and implement social media strategies for clients to increase engagement and reach among stakeholders, coordinating with web designers, and content creators
• Monitor social media trends, respond to stakeholder inquiries, and ensure consistent messaging across all digital communication channels
• Leads the refinement of a seamless customer experience across all communication touchpoints, such as conference content, briefings, and social media
• Ensure all communication materials adhere to copyright regulations, brand guidelines, and organizational values
• Develop comprehensive communication strategies and engagement plans to support the client program
• Define clear communication goals and key performance indicators (KPIs) to measure the effectiveness of communication efforts
• Track and analyze communication effectiveness using metrics such as audience reach, engagement, and sentiment analysis to inform adjustments to strategies and tactics
• Work closely with program offices, graphic designers, and other communication teams to ensure consistent and coordinated messaging across all communication channels

Required Qualifications

• Bachelor’s degree in Communications, Business, Public Relations, Marketing, Journalism, or a related field
• Federal Consulting Experience
• At least 3-6 years of experience in communications, public relations, or related fields, with a strong track record of leading communication initiatives
• Strong writing, editing, and verbal communication skills
• Ability to translate complex or technical information into clear, concise messaging
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work both independently and collaboratively in a fast-paced environment
• Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model)
• U.S. Citizenship
• Must reside within 50 miles of Scott…