Refugee Case Specialist

Are you a person of compassion? Am an advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position has responsibility for providing case management primarily to refugees in their first 2 years in the country with a focus on ongoing cultural adjustment support, orientations, referrals, and assistance responding to emergency situations. The Case Specialist will work closely with community organizations, churches, landlords, and service providers to promote successful community integration and family stability. This position is based in Aurora and requires home visits to refugee families in Aurora and throughout the surrounding area as well as driving clients.

• Ensure provision of appropriate services to refugee families during their first 2 years post‑arrival in accordance with program guidelines. Service provision could include, but is not limited to:
  Conduct home visits and assessments with refugee families; provide orientations to life in the United States as well as assist in creating budgets; ensure that clients promptly receive necessary internal and external referrals regarding health, public aid benefits, immigration legal services, English classes, employment and career services, etc.; assist families walking through emergencies and crises including coordinating interdepartmentally and providing mediation services between refugees and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
• Conduct comprehensive assessment with each refugee, develop individual service plans, and facilitate connections to appropriate services.
• Organize, facilitate, and provide transportation for client appointments as needed – such as applying for a bank account, going to the food pantry, or obtaining a state .
• Identify and secure housing options for clients, including temporary accommodations (such as hotels or host homes) and permanent housing (rental apartments or houses); assist clients with lease signing, utilities and moving into their new home.

• Maintain timely and accurate client files, case notes, and reporting records in Microsoft Dynamics database.
• Manage details and arrangements necessary to ensure appropriate case management.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events – in the office or out in the community.
• Provide supervision and accountability for department interns.
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan.
• Other duties as assigned based on client needs and staff capacity throughout the organization.