RN Care Manager Preceptor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The RN Care Manager (RN-CM) Preceptor serves as a clinical educator, mentor, and subject matter expert for the RN Care Manager program. This role is responsible for onboarding and training newly hired RN-CMs, validating clinical competencies, supporting workflow adoption, and promoting best practices across the care management team. The RN-CM Preceptor partners closely with operational leadership to ensure RN-CMs are equipped with the knowledge, skills, and confidence necessary to deliver high-quality care management services that improve patient outcomes and support organizational goals.

• Lead onboarding and orientation for newly hired RN Care Managers.
• Develop and maintain standardized onboarding curricula, training materials, job aids, and learning resources.
• Facilitate virtual and in-person training sessions on RN-CM workflows, care management principles, documentation standards, and technology platforms.
• Coordinate and oversee shadowing experiences and structured learning plans.
• Monitor onboarding progress and provide regular feedback to new hires and leaders.
• Validate readiness for independent practice through competency assessments and skills demonstrations.

• Develop and maintain RN-CM core competency standards.
• Conduct annual competency assessments and skills validations.
• Identify knowledge gaps and create targeted development plans.
• Support remediation plans for RN-CMs requiring additional coaching or performance support.
• Ensure consistency in practice standards across markets and regions.

• Serve as a subject matter expert for RN-CM workflows, care coordination, chronic disease management, care planning, transitions of care, and patient engagement.
• Promote evidence-based care management practices.
• Support adoption of new workflows, programs, and technology enhancements.
• Participate in pilot programs and assist with change management efforts.
• Provide consultation and guidance on complex patient cases when needed.

• Provide ongoing mentorship and professional development support for RN-CMs.
• Foster a culture of continuous learning and clinical excellence.
• Facilitate peer learning opportunities, case reviews, and best-practice sharing.
• Support career development and succession planning efforts within the RN-CM program.

• Monitor onboarding and competency outcomes to identify improvement opportunities.
• Analyze performance trends and recommend educational interventions.
• Partner with operational leaders to improve quality metrics, care management outcomes, and documentation accuracy.
• Support audit and compliance activities related to RN-CM practice standards.

• Partner with RN-CM leaders, Clinical Operations, Population Health, Learning & Development, and other stakeholders to ensure alignment of training and competency programs.
• Collaborate with interdisciplinary teams to support integrated care delivery.
• Participate in organizational committees and work groups as assigned.

• Active Registered Nurse (RN) license in good standing.
• Bachelor’s degree in Nursing (BSN).
• Minimum 3 years of clinical nursing experience.
• Minimum 2 years of care management, case management, population health, or chronic disease management experience.
• Demonstrated excellence as an RN Care Manager.
• Strong presentation, facilitation, coaching, and communication skills.
• Experience training, mentoring, or precepting staff.
• Proficiency with electronic medical records and care management platforms.

• Certified Case Manager (CCM) or other relevant certification.
• Experience developing training curricula and competency programs.
• Experie…